‘This document describes our overall purpose, the
context in which we operate and how we will go
about delivering for customers, wider society and
the environment. It was last published in 2012.
Along with our sustainability vision it is designed to
inform both our water resources plan which runs to
2045, and our business plan proposals for service
and environmental improvements to 2025.’

My brief for this weighty strategy document was to edit and rewrite supplied text with a more accessible tone of voice, reducing technical language and overall word count.